Returns & Exchanges
At AlumierMD, we are committed to your skin's health and want you to be completely satisfied with your professional-grade skincare. If a product does not meet your expectations, we offer a 30-day return policy for items purchased directly through our official website.
Initiate Your Request
Log into your AlumierMD account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Securely pack the unused or lightly used products in their original packaging, ensuring the Return Authorization form is included inside the box.
Ship to Our Facility
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing